Workshops

Assertiveness & Confidence Workshop Content

What is assertiveness
Identify the difference between assertiveness and aggression
The rules of assertion
Confidence – the impact on communication
Assertive -v- aggressive or submissive
Assertive communication skills
The BOFF Technique

Outcomes

• Understand how to communicate in an assertive manner
• Develop confidence in assertive communication
• Develop effective communication tools

Conflict Resolution & Management Workshop Content

Managing relationships is key to the effective operation of any organisation. Its people are its greatest asset. Conflicts can impact communication, decision-making and performance. This workshop will cover;

Effective management of relationships with colleagues/managers/customers
Identify barriers to communication
Explore forms of conflict
Explore responses to conflict
Explore the conflict curve
Strategies for effective conflict management
The CUDSA model
Conflict as an opportunity
How to have a difficult conversation
Effective negotiation skills

Outcomes

• Understand the key themes in relationship management
• Understand the barriers to communication
• Understand the basics of effective negotiation
• Explain what the term ‘conflict’ means
• Explain when conflict can be destructive
• Explain when conflict can be constructive
• Understand how to effectively manage conflict

Overcoming Barriers Motivational Workshop Content

This workshop will begin with a motivational talk entitled;
“A successful person is one who can lay firm foundations with the bricks others have thrown at them.”

Following on from that, an exploration of the following will be undertaken;

Exploring the self-concept;
How is the self-concept formed?
What influences the self-concept?
How does the self-concept affect our decisions and behaviour?
How does it affect our performance in the workplace?
How does it impact how we relate to others?

How can we move to a more empowering self-concept?
The importance of the self-concept and values to our lives and careers.

Outcomes

• Understand how to overcome barriers and build resilience
• Understand the three components of the self concept
• Understand how the self concept is formed
• Understand the impact of the self concept on performance and behaviour in the workplace

Valuing Difference and Inclusion: Embedding equality & diversity

This workshop will examine equality legislation, explore the importance of equality, diversity & inclusion to your organisation, and identify strategies to build an inclusive and diverse culture, incorporating vision, values and ethics.

Outcomes

• Understand equality legislation
• Understand how to build inclusive cultures
• Identify barriers to diversity & inclusion
• Build inclusion into your Business Strategies

This workshop is a pathway to understanding E, D & I, the benefits of having an Inclusive culture and building it into your business processes.*

Unconcious Bias & Positions Of Privilege Content

Unconscious bias is something that affects everyone, and no-one pretends that it’s easily understood or eradicated. But realising and accepting that it does exist and that it is potentially creating business risk is a good starting point. This workshop will assist delegates to understand and learn how bias can affect one’s decisions regarding recruitment, retention, progression and customer service. Could unconscious bias be affecting your staff, customers, service, and reputation?

• Learnings will include:
• Understanding the concept of unconscious bias
• Understanding the impact of unconscious bias
• Understanding the role of Unconscious bias
• Understanding the concept of privilege and how it operates in the workplace
• Exploring the nine most common types of UB in the workplace
• Understanding the manifestation of UB in micro-aggressive behaviour

Outcomes

• Understand the concept of unconscious bias
• Understand the impact of unconscious bias
• Understand the role of unconscious bias
• Understand the concept of privilege and how it operates in the workplace
• Explore the nine most common types of UB in the workplace
• Explore the manifestation of UB in micro-aggressive behaviour

This workshop is a pathway to understanding unconscious bias, and the impact of unconscious bias on staff, customers, service and reputation.

Coaching Workshop Content

This workshop is for supervisors and managers with direct reports. It will cover;
The principles of coaching
How to help staff identify and remove barriers to success
How to have difficult conversations
Action planning and accountability
Coaching tips and tools for supervisors and managers
Building self-awareness and cultural competence skills

Outcomes

• Understand what coaching is (in the workplace)
• Understand the differentiation between coaching and mentoring
• Understand the benefits of coaching in the workplace
• Understand the role of line managers in coaching staff
• Understand how to influence culture through coaching development